1. Introduction
This Privacy Policy describes how CAPITAL COVE handles information when you access or use our platform. CAPITAL COVE operates as a physical-product bulk-purchase and resale marketplace. We are committed to protecting the information you share with us.
This policy is general platform information and should be interpreted together with applicable law. It does not constitute legal advice.
2. Information We Collect
We collect information that is necessary to provide our marketplace services and manage your account securely.
Account Information
- Full name, email address, and phone number.
- Referral code and referral relationships.
- Account status and profile details.
Support Information
When you contact our support center, we collect the subject, category, message content, and any administrative responses associated with your request.
Technical Information
We process information required for authentication, such as session tokens, managed through our authentication infrastructure. We do not store or see your password in plain text.
3. How We Use Information
We use the information we collect for legitimate business purposes, including:
- Creating and maintaining your CAPITAL COVE account.
- Authenticating your identity and securing your session.
- Providing marketplace functionality and inventory management.
- Processing wallet transactions and record-keeping.
- Managing the referral program and gift-code redemptions.
- Communicating account activity and system updates.
- Preventing fraud, abuse, and unauthorized access.
4. Marketplace and Transaction Information
Information is processed to support the core commerce activity of the platform:
- Bulk Purchases: Records of products acquired and total amounts spent.
- Product Units: Tracking of individual unit codes assigned to your account.
- Resale Data: Documentation of actual recorded sales, proceeds, and settlements.
- Wallet Ledger: An immutable history of all credits and debits to your account balance.
Private transaction details are not exposed to other users unless a feature explicitly requires public listing data.
5. Payment and Payout Information
Deposits
When you submit a manual deposit request, we process the amount, reference number, and payment proof you provide to identify and verify the transfer. Deposits are manually reviewed before being credited to your wallet.
Withdrawals
Withdrawal requests require the processing of your bank name, account name, and account number. This information is strictly used to process requested payouts and is not shared publicly.
6. Referral and Gift-Code Information
We process referral links and unique codes to manage our reward systems. We track the qualification status of referred users to determine eligibility for commissions. Gift-code redemptions are processed to verify validity, expiration, and user eligibility before rewarding the associated credit.
8. Data Security
We implement reasonable technical and organizational measures to protect your information, including:
- Authentication and session controls.
- Database access controls and Row-Level Security (RLS).
- Secure backend operations for all financial and inventory changes.
- Administrative audit logging for sensitive platform actions.
While we strive to protect your data, no method of transmission over the internet is 100% secure.
9. Your Privacy Rights
Depending on your jurisdiction and applicable law, you may have rights concerning:
- Accessing the personal information we hold about you.
- Correcting inaccurate or incomplete profile information.
- Requesting the restriction of processing for certain data.
- Closing your account through our support center.
Please note that certain transaction records must be retained for legal and operational reasons even after an account is closed.
10. Questions and Support
If you have questions about this Privacy Policy or how your data is managed, please visit our support center and create a request:
Visit Support Center →